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Preorders, Shipping & Returns

Preorders 

If you decide to Preorder an item on our website, please note the following:

  • Payment is charged immediately at checkout not when the item ships
  • Preordering is voluntary and if at any time you would like to cancel your Preorder for a full refund to method of payment please do so prior to shipment announcement on our website 
  • If you need to cancel your Preorder or Update in any way, please email us at northbethesda@scoutandmollys.com
  • If you are ordering a Preorder item with an In-Stock item, you will only be charged Shipping once. We will not charge you again once your Preorder has shipped.
  • For Returns on Preorders, you have 14 days after the receipt of order.
  • The date listed on the Preorder page is an approximation communicated by our manufacturer and we only update as more information is provided. If you do not see an update then we do not have further information at this time
  • We do our very best to communicate all details for Preorders on the Product page as there are usually many orders for each style and it is not possible to contact everyone individually
  • If at any time you need further details, please contact us at the above phone number and we will be happy to assist! 
  • Preorders can take anywhere from 1-8 weeks depending on the fabric, manufacturing, quantity and details of the item 

Returns

A return or exchange for store credit is accepted for 14 days after receipt of order. 

  • All return or exchange items must include the original receipt and not have been worn, have tags attached, and have no stains, smells, or pet hair.  
  • Since an exchange cannot be processed until the original order item is received by Scout and Molly’s, it may be better to place a new order to ensure the item is available. 
  • All sales are final on jewelry, intimate apparel, face masks, sale items, and special orders.
  • You should expect to receive your store credit within four weeks of mailing your return package to Scout and Molly’s.

Shipping 

  • We currently ship only to addresses in the United States and are unable to ship to P.O. Boxes. 
  • All shipping charges are a flat rate per order of $9.95. 

 

We'll pay the return shipping costs only if the return is a result of our error i.e. we shipped an incorrect or defective item; otherwise, you are responsible for return shipping costs.

If you have questions, please Contact Us or call 301.348.5047.