Returns
A return for store credit is accepted within 14 days of delivery of order (or when order is ready for store pickup). Clearance items, door busters, 50% off sale items, special orders, and intimates are FINAL SALE and may not be returned.
An exchange is accepted within 14 days of delivery of order (or when order is ready for store pickup). We do not accept returns after this timeframe.
- All returned items must include the original receipt and not have been worn, have tags attached, or have stains /smells /pet hair.
- Since an exchange cannot be processed until the original order item is received by Scout and Molly’s, it may be better to place a new order to ensure the item is available.
- You should expect to receive your store credit within four weeks of mailing your return package to Scout and Molly’s.
- You are responsible for paying for your own return shipping costs. Shipping costs are non-refundable.
- Ship to address is: 11882 Grand Park Ave #609, North Bethesda, MD 20852.
- Use a shipping method that is tracked to prevent loss of item. Include your invoice and eligible items in the return package. Obtain tracking for your records.
- Once the return is delivered to our store, it takes 3-5 business days for our team to process your store credit.
Shipping
- All U.S. shipping charges are a flat rate per order of $7.50. Please contact us directly if you wish to have your order shipped outside of the U.S.
- We send all packages via USPS with a tracking number.
- Shipping costs are nonrefundable.
- We are not responsible for lost or stolen packages once tracking information reports delivered to address provided. We track all packages and are not responsible for items noted as delivered. Please contact your local USPS for help on recovery of packages reported delivered.
If you have questions, please Contact Us or call 301.348.5047.